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Maximizing AI Impact: Strategies for Successful Implementation

How AI can help you and your company

 

By Raúl López – CTO

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At the end of last year, I had the opportunity to attend a event organized by the Uruguayan Chamber of Information Technology (CUTI), and one of the workshops discussed the impact of AI in the business world and how it is changing the rules of the game, mainly in terms of agility and efficiency.

 

After attending the workshop, I realized how important it is to incorporate AI into our daily work, not only at the individual or team level, but at the company level.

 

Maximizing AI Impact: Strategies for Successful Implementation

 

Here are two areas where AI can help you and your company: 

 

  1. Identify opportunities: Start by reviewing processes and defining where AI could add value. For example, tasks that require sorting data, such as customer segmentation, can be optimized with AI.
  2. Proof of concept: In the technology space, it’s very important to run a small test before going into production, and AI can assist with that. For example, an AI model could be used to predict what customers will buy, and your Marketing Department can use this information to improve their strategies.

 

 

There are 3 key things you should keep in mind when using AI to keep things running smoothly and efficiently. 

 

  1. Infrastructure: Your infrastructure needs to be scalable, platforms such as AWS and GCP have ways to add AI without spending a lot upfront and sometimes offer programs that cost free of cost for the first year.
  2. Security: Implementing strong security protocols ensures data privacy and maintains customer trust.
  3. Feedback: It is very important to listen to your users. You need to collect and analyze what they say and how they behave so that you can make changes if necessary and adjust the training of the system.

 

With all this in mind, it can be easier to see where and how AI can help, from improving day-to-day operations to making smarter decisions.

The important thing is to start small, with secure data, and always maintain a process of continuous improvement based on feedback and results.  

 

Recommended AI tools to help you and your company:

 

  • Process Optimisation:UiPath and Automation Anywhere provide process automation solutions to improve operational efficiency.
  • Customer Service: Zendesk and Kustomer use AI to deliver customer support experiences.
  • Predictive analytics:BigML and RapidMiner allow you to analyse data trends and predict outcomes.
  • Marketing: HubSpot and Marketo use AI to personalise marketing campaigns and increase customer conversion.
  • Recruitment: Pymetrics and HireVue apply AI to the recruitment process, ensuring a better match between candidates and available roles.